Customer Service

 

We’re here to help — 24/7

Questions about orders, shipping, returns, payments, or styling advice? You’ll find quick answers below, or reach us any time using the contacts here.

 

Contact Us

Email: info@deco-vivace.com

WhatsApp / Phone: +96181587914  |  Call us

Support Hours: 24/7

 

Orders & Shipping

Order status & tracking: Go to My Account → Orders, open your order, then select View. A tracking number appears there once shipped.

Processing & delivery: Orders are prepared on business days. Delivery times vary by address and method selected. See our Shipping Policy page for full details.

Change address / cancel: Contact us as soon as possible. After packing or dispatch, changes may not be possible.

Damaged or wrong item: Keep the packaging and message us promptly with photos—we’ll arrange a replacement or solution.

 

Returns & Refunds

Start a return: Send your order number and reason via our contact channels above. We’ll share the next steps.

Eligibility: Items should be unused and in original packaging unless defective. Full conditions are on the Return Policy page.

Refund timeline: After we receive and inspect the return, refunds go to the original payment method. Processing time depends on your bank.

Exchanges: Prefer an exchange? Tell us the replacement item/variant—availability may vary.

 

Payments & Security

We accept major cards and the options displayed at checkout. Payments are processed securely. For privacy and data handling, please review our Privacy Policy page.

 

Frequently Asked Questions

How do I track my order? From My Account → Orders, choose your order and click View for status and tracking.

Can I change or cancel my order? Message us immediately—changes are only possible before packing/dispatch.

Do you ship internationally? Availability depends on destination; delivery estimates are shown at checkout.

Do you offer gift options? Where available, gift notes/wrapping appear at checkout—if not, contact us and we’ll try to help.

 

Didn’t find what you need? Email us at info@deco-vivace.com or WhatsApp +96181587914.